As the Global Contact Center Operations Manager at Facebook Reality Labs, you will be responsible for leading and driving global support operations strategy for internal service delivery teams, operations support, and external partner engagements. You are a seasoned leader with extensive experience in the customer support industry and understand internal and external operational dynamics intimately. You prioritize investing in the care and development of your team members and your experience in this area includes a history of successfully fostering leadership growth in your direct reports. You have a wealth of experience using data to support thought leadership and evangelize innovative solutions and approaches that are solidly rooted in delivering continuous improvement to customers through operational leadership and execution. You have a proven track record of building trusting cross functional relationships regardless of domain, are a skilled communicator, are able to effectively navigate through ambiguity, and thrive in a fast paced and extremely dynamic environment. Your ultimate goal is to build and lead a team who relentlessly focuses on increasing customer loyalty and advocacy by driving operational excellence at every turn.
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