Last Updated: January 20, 2015
BY ACCEPTING THESE TERMS OF SERVICE OR USING OUR SERVICES OR CONTENT, YOU UNDERSTAND THAT THIS IS A LEGALLY BINDING INSTRUMENT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS HEREIN. PLEASE READ THESE TERMS OF SERVICE IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT ACCESS OR USE OUR SERVICES OR CONTENT.
THESE TERMS OF SERVICE CONTAIN IMPORTANT TERMS AND CONDITIONS THAT AFFECT YOU AND YOUR USE OF THE SERVICES OR CONTENT, INCLUDING A PROVISION REGARDING BINDING ARBITRATION OF DISPUTES (OTHER THAN CERTAIN SPECIFIED INTELLECTUAL PROPERTY CLAIMS AND SMALL CLAIMS) AND A WAIVER OF CERTAIN RIGHTS TO JURY TRIALS AND/OR CLASS ACTIONS. PLEASE READ THE "DISPUTE RESOLUTION" SECTION (SECTION 18) IN ITS ENTIRETY. IN ADDITION, CERTAIN TERMS AND CONDITIONS MAY BE APPLICABLE TO USERS THAT RESIDE OUTSIDE THE UNITED STATES. PLEASE REVIEW SECTION 26 TO DETERMINE WHETHER THESE TERMS AND CONDITIONS APPLY TO YOU.
YOU CERTIFY THAT YOU ARE OF THE LEGAL AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU RESIDE OR, IF YOU ARE BETWEEN THE AGES OF 13 AND THE LEGAL AGE OF MAJORITY, THAT YOU ARE USING THE SERVICES WITH THE SUPERVISION OF YOUR PARENT OR LEGAL GUARDIAN WHO AGREES TO BE BOUND BY THESE TERMS OF SERVICE. MAKE SURE TO REVIEW THESE TERMS OF SERVICE WITH YOUR PARENT OR GUARDIAN SO THAT YOU BOTH UNDERSTAND ALL OF YOUR RIGHTS AND OBLIGATIONS.
These Terms of Service (“Terms”) apply to your access to, and use of, any services provided by Oculus VR, LLC (“Oculus," "we," "us" or "our”), including but not limited to our platform services, websites, mobile applications, and all content provided by Oculus (“Oculus Content”) contained therein (collectively, the "Services”). Through the Services, you may access Oculus Content and content provided by third parties (“Third Party Content”) (collectively, Oculus Content and Third Party Content are referred to in these Terms as "Content”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Oculus for products, services or otherwise. If you are using the Services or Content on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you or that entity violate these Terms.
Oculus reserves the right to change or modify these Terms at any time and in our sole discretion. If Oculus makes changes to these Terms, we will provide notice of such changes as appropriate, such as by sending an email notification to the address you’ve provided, providing notice through the Services and/or updating the "Last Updated" date at the top of these Terms. Your continued use of the Services or Content will confirm your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and Content. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Services and Content.
This agreement was written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.
The Services and Content are intended solely for users who are 13 or older. Any registration for, or use of, the Services or Content by anyone under the age of 13 is unauthorized, unlicensed and in violation of these Terms. You represent and warrant that you (a) are not identified on the Office of Foreign Assets Control’s Specially Designated Nationals List (“SDN List”), (b) are not placed on the U.S. Department of Commerce’s Denied Persons List or Entity List or any other U.S. export control list, (c) will not use IP proxying or other methods to disguise the place of your residence, (d) will not use the Services or Content if any applicable laws in your country prohibit you from doing so in accordance with these Terms and (e) have not previously had your license to the Services or Content suspended or terminated.
To access and use certain features of the Services or access and use certain Content, you may be required to register for an account. By creating an account, you agree to: (x) provide accurate, current and complete account information; (y) maintain the security of your password, not share your password with any other person and accept all risks of unauthorized access to your account; and (z) promptly notify us at https://www.facebook.com/whitehat if you discover or otherwise suspect any security breaches related to the Services or Content.
Certain equipment and software may be required to access and use the Services and/or Content. In addition, we may need to automatically update some of the software you obtain through the Services or provide you with new software to keep the Services and/or Content functioning properly, which could include bug fixes, patches, enhanced features, missing plug-ins and new versions. By using the Services or Content, you agree to such automatic updating.
We reserve the right, in our sole discretion and where technically feasible, to disable your access to Content that we believe presents a health and safety risk or violates our community standards, agreements, laws, regulations or policies. We will not incur any liability or responsibility if we choose to remove, disable, or delete such Content, or if we do not remove, disable or delete such Content.
3.1 License. Except as otherwise agreed upon, Oculus hereby grants you a limited, nonexclusive, non-sublicensable license to access and use the Services solely for personal and noncommercial purposes, subject to your compliance with these Terms. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, rent, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services, except as expressly permitted by Oculus or as permitted under applicable law. Any unauthorized use of the Services is strictly prohibited and will terminate the license granted in this section. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.
3.2 Third-Party Licenses. Your use of Third Party Content made available through the Services may be subject to additional end user agreements. In the event that these agreements conflict with the provisions of these Terms, these Terms will govern. Oculus has no responsibility or liability with respect to your access to or use of the Third Party Content, or any content or functionality contained in such Third Party Content, which is solely provided pursuant to a license between you and the provider of such Third Party Content. In no event shall Oculus be considered the licensor of the Third Party Content, to have granted any rights to use the Third Party Content, to have assumed any obligations with respect to the Third Party Content, or to have made any representations or warranties with respect to the Third Party Content.
If you are not presented with an end user license agreement when you acquire Third Party Content, the following license terms apply to your use of such Third Party Content: (a) the third party providing the Third Party Content (and not Oculus) is the licensor of such Third Party Content; (b) such party grants you a limited, nontransferable license to access and use the Third Party Content only for your personal and noncommercial purposes; and (c) you may not modify, decompile or disassemble the Third Party Content in whole or in part, or create any derivative works from or sublicense any rights in or to the Third Party Content, unless otherwise expressly authorized by the third party or as permitted under applicable law.
3.3 Trial Access to Content. We may offer free trials or other limited versions of Content so you can preview Content before you purchase the full version. These versions may have limited features, restrict permitted time of use and contain other limitations.
3.4 Availability of Content after Purchase; Updates. Some Content may rely on services provided by third parties for some or all of its functionality. Such Content may not function properly or may become inoperable if these third parties discontinue their services.
3.5 Support. Oculus will be responsible for all billing questions related to Content purchased through the Services and for support with respect to the Oculus platform. Oculus has no obligation to provide support for Third Party Content. Please contact us through the support portal at https://support.oculus.com for assistance.
3.6 Availability. The Services and Content may not be available in all territories and jurisdictions, and we may restrict or prohibit use of all or a portion of the Services and Content in certain territories and jurisdictions.
4.1 Transactions. You may have the ability to purchase Content through the Services. You also may have the ability to purchase additional or enhanced functionality or media content within certain Content (collectively, “In-App Purchases”). Except as described in these Terms, we have no responsibility for any transactions you enter into with a third party for Third Party Content or In-App Purchases and assume no liability for Third Party Content or Third Party In-App Purchases that occur within Third Party Content.
4.2 Account. You must be a registered user in order to purchase Content through the Services. You are responsible for all charges incurred in connection with your account. Oculus may attempt to collect unpaid charges, including by attempting additional charges to your payment instrument, use of collections agencies and any other legal means. If you decide to cancel your account, Oculus reserves the right, subject to any limitations under applicable laws, to collect fees, surcharges, or costs incurred before cancellation. Any delinquent or unpaid accounts must be settled before Oculus will allow you to register again.
4.3 Pricing and Payment. We may accept various forms of payment, including credit and debit cards and payments made through PayPal and Facebook Payments. If you use PayPal or Facebook Payments to make a payment, additional terms will apply.
Unless otherwise indicated, the purchase price of the Content will be billed in full at the time you make your purchase. By submitting an order, you acknowledge that you are authorized to use the designated payment method and you authorize us to charge your order to that payment method. When you provide your payment information, you authorize us (or a third party payment processor) to process and store your payment and related information. In the event the payment method you designate cannot be verified, is invalid, or is not otherwise acceptable, we may suspend or cancel your order. You are responsible for resolving any problems we encounter in order to proceed with your order.
Prices are subject to change without notice. We reserve the right to refuse or cancel orders at any time and in our sole discretion.
4.4 Taxes. If your use of the Services (including your purchase of Content) is subject to any type of use or sales tax, duty or other governmental tax or fee (“Taxes”), then we may charge you for those Taxes. Applicable Taxes may be presented at checkout. You are responsible for any Taxes due with respect to your use of the Services or Content.
4.5 Cancellations; Returns. All purchases of Content are final except as required by law. Once you purchase Content, we encourage you to download, install and/or access it promptly. If you are located in the EU, you consent that the supply of the Content may begin immediately following the completion of your purchase and you acknowledge that you therefore will lose any statutory rights you may have to withdraw and receive a refund. If you are unable to download, install or access purchased Content, please contact us through the support portal at https://support.oculus.com.
4.6 Errors. We attempt to be as accurate as possible and to eliminate errors on our websites and mobile applications; however, we do not represent or warrant that any Content descriptions or pricing information are accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.
By accessing or using the Services or Content, you agree that you will not: (a) access or use the Services or Content in any manner that could interfere with, disrupt, negatively affect or inhibit anyone from fully enjoying the Services or Content; (b) damage, disable, overburden or impair the functionality of the Services or Content in any manner; (c) access or use the Services or Content for any illegal or unauthorized purpose or engage in, encourage, or promote any illegal activity, or any activity that violates these Terms, community standards or any other terms or policies provided in connection with the Services or Content; (d) use or attempt to use another user’s account without authorization from such user; (e) modify, adapt, hack or emulate the Services or Content; (f) use any robot, spider, crawler, scraper or other automated means or interface not provided or authorized by us to access the Services or Content or to extract data; (g) circumvent or attempt to circumvent any filtering, security measures or other features designed to protect the Services, or Content, or third parties; and (h) infringe upon or violate the rights of Oculus, our users or any third party.
Our Services may include interactive features and areas where you may submit, post, upload, publish, email, send or otherwise transmit content, including, but not limited to, text, images, photos, videos, sounds, software and other information and materials (collectively, “User Content”). Unless otherwise agreed to, we do not claim any ownership rights in or to your User Content. By submitting User Content through the Services, you grant Oculus a worldwide, irrevocable, perpetual (i.e. lasting forever), non-exclusive, transferable, royalty-free and fully sublicensable (i.e. we can grant this right to others) right to use, copy, display, store, adapt, perform and distribute such User Content in connection with the Services. You irrevocably consent to any and all acts or omissions by us or persons authorized by us that may infringe any moral right (or analogous right) in your User Content.
You are solely responsible for the User Content you make available through the Services and you represent and warrant that (a) you either are the sole and exclusive rights owner of all User Content that you provide, or you have obtained all rights, licenses, permissions, consents and releases that are necessary to grant to Oculus the rights specified in this section; (b) the provision of your User Content, and our subsequent use of such User Content, will not infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable laws or regulations; and (c) your User Content does not violate our community standards.
Oculus has no responsibility or liability for User Content made available through the Services, and we have no obligation to screen, edit or monitor such content. However, we do reserve the right, and have absolute discretion, to remove, screen or edit User Content at any time and for any reason.
In the event you are a developer who submits User Content to Oculus, you acknowledge and agree that our agreements with you as a developer may supersede this section of the Terms.
In addition, certain third parties (such as developers of Third Party Content and the manufacturers of your computer, mobile phone or other devices) may collect information about you when you use the Services or Content. These third parties have their own privacy policies and will treat the information they collect about you according to these policies. We encourage you to review these privacy policies before providing any information to third parties.
As described in Section 3.2, some Content available through the Services is provided and licensed to you by third parties, in which case your purchase and use of such Third Party Content may be subject to additional terms, including but not limited to third-party end user agreements, and privacy policies. We encourage you to review any third-party agreements and policies carefully before accessing, downloading or using Third Party Content.
We may display age and content ratings for Content that are based on information provided to us by the developers of such Content. We cannot ensure that Content ratings are accurate or that Content does not include offensive, indecent or objectionable material.
Unless otherwise indicated, the Services are the property of Oculus or our licensors and are protected by copyright, trademark and other laws of the United States and foreign countries. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.
Oculus, Oculus VR, Oculus Rift, and the Oculus eye logo are trademarks or registered trademarks of Oculus VR, LLC and may not be used without authorization from us. All other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective owners and may not be used without permission of the applicable trademark holder.
Separate and apart from User Content, you may submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information about Oculus and our Services or Content (collectively, “Feedback”). You agree that Oculus and its affiliates shall be able to use the Feedback in any way it may choose without any obligation to you.
You will comply with all applicable export control laws of the United States and any other applicable governmental authority, including without limitation, the U.S. Export Administration Regulations (“Export Laws”). You will not, directly or indirectly, export, re-export or download any products, services or technology of Oculus, including, without limitation, the Services or Content: (a) to any individual, entity or country prohibited by Export Laws, including by any U.S. sanctions program; (b) to anyone on the SDN List, the Denied Persons List or Entity List or other export control lists; or (c) for any purpose prohibited by Export Laws, including nuclear, chemical or biological weapons proliferation or development of missile technology. You further represent and warrant that no U.S. federal agency has suspended, revoked or denied your export privileges and you are not listed on the SDN List.
The Services, including all related software, technical data and documentation, are "Commercial Items" as that term is defined in 48 C.F.R. §2.101. We provide the Services for U.S. Government end use solely in accordance with the following: (a) the Services are licensed only as Commercial Items; and (b) the U.S. Government will have the same rights as all other end users pursuant to these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for U.S. Department of Defense transactions, DFARS 252.227-7015 (Technical Data – Commercial Items) and DFARS 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a U.S. Government agency has a need for any additional rights, it must negotiate directly with Oculus to determine if the parties can negotiate an acceptable license amendment that must be included in any applicable contract or agreement.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances and in our sole discretion, accounts of users who are deemed to be repeat infringers. We may also, in our sole discretion, limit access to the Services and Content and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you believe that anything on or available through the Services (including Content) infringes upon any copyright which you own or control, you may file a notification of such infringement with our Designated Agent as set forth below:
Address: 1601 Willow Road, Menlo Park, CA 94025
Attn General Counsel
Please see 17 U.S.C. §512(c)(3) (available at http://www.copyright.gov/title17/92chap5.html#512) for the requirements of a proper notification. If you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
You are granted a limited, non-exclusive right to create text hyperlinks to our websites for noncommercial purposes; however, you may not use our logos or other proprietary graphics to link to our sites without our express written permission.
The Services and Content may contain links to third-party websites, applications or other third-party services, and you understand that by accessing third-party links, you may be exposed to content that is offensive, harmful, inaccurate or otherwise inappropriate. You understand and agree that we are not responsible or liable for the availability or accuracy of such third-party properties or the content, products or services made available through such properties. We do not endorse or control such third-party properties and we make no representations or warranties of any kind regarding such properties. If you access or use any third-party properties, you should also be aware that such third parties’ terms and policies will govern.
15.1 THERE ARE IMPORTANT HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS THAT YOU MUST READ BEFORE USING THE SERVICES OR CONTENT, WHICH ARE AVAILABLE AT https://www.oculus.com/warnings/. BY USING THE SERVICES OR CONTENT, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTAND THESE WARNINGS AND INSTRUCTIONS. WE MAY UPDATE OR REVISE THESE WARNINGS AND INSTRUCTIONS, SO PLEASE REVIEW THEM PERIODICALLY. ADDITIONAL HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS MAY BE PROVIDED BY DEVELOPERS IN RELATION TO SPECIFIC THIRD PARTY CONTENT. YOU REPRESENT AND WARRANT THAT YOU WILL READ ALL HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS BEFORE USING THE SERVICES OR CONTENT.
15.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICES AND CONTENT IS AT YOUR SOLE RISK. AS BETWEEN YOU AND OCULUS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND OCULUS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, OCULUS DOES NOT REPRESENT OR WARRANT THAT (A) THE FUNCTIONS CONTAINED IN THE SERVICES AND CONTENT WILL BE ACCURATE OR MEET YOUR REQUIREMENTS; (B) THE OPERATION OF THE SERVICES AND CONTENT WILL BE SECURE, UNINTERRUPTED, ERROR-FREE OR VIRUS-FREE, OR (C) ANY DEFECTS IN THE SERVICES AND CONTENT WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION, GUIDELINES OR ADVICE GIVEN BY OCULUS WILL CREATE A WARRANTY. THE FOREGOING DISCLAIMER OF WARRANTIES WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold harmless Oculus and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “Oculus Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the Services or Content; (b) your violation of these Terms or any other applicable terms, policies, warnings or instructions provided by Oculus or a third party in relation to the Services or Content, (b) your violation of any applicable law or any rights of any third party; or (c) any User Content or Feedback you provide.
THE OCULUS PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES OR CONTENT, EVEN IF AN OCULUS PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE OCULUS PARTIES ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US TO USE OUR SERVICES OR CONTENT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO SUBMIT TO BINDING ARBITRATION (JURY TRIAL WAIVER) OF ANY AND ALL DISPUTES (OTHER THAN SPECIFIED INTELLECTUAL PROPERTY CLAIMS AND SMALL CLAIMS) WITH OCULUS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM OCULUS (NO CLASS ARBITRATIONS, CLASS ACTIONS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS).
18.1 Binding Arbitration; Disputes; Small Claims. You and Oculus agree to waive any right to a jury trial, or the right to have any Dispute resolved in any court, and instead accept the use of binding arbitration (which is the referral of a Dispute to one or more impartial persons for a final and binding determination); provided, however, that you have the right to litigate any Dispute in small claims court, if all the requirements of the small claims court, including any limitations on jurisdiction and the amount at issue in the Dispute, are satisfied. You agree to bring a Dispute in small claims court in San Mateo County, California or, if you reside in the U.S., in a small claims court in your county of residence. “Dispute” as used in this Section 18 means any dispute, cause of action, claim, or controversy arising out of or in any way related to Oculus, these Terms, the subject matter of these Terms, or access to and use of the Services or Content, including but not limited to personal injury disputes and disputes that involve third parties (such as developers of Third Party Content), except any dispute, cause of action, claim, or controversy relating to your or Oculus’s intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights, and/or patents).
18.2 No Class Arbitrations, Class Actions or Representative Actions. You and Oculus agree that any Dispute is personal to you and Oculus, and that any Dispute shall only be resolved by an individual arbitration and shall not be brought as a class arbitration, a class action, or any other representative proceeding. Neither party agrees to class arbitration, or an arbitration where a person brings a Dispute as a representative of any other person or persons. Neither you nor Oculus agree that a Dispute can be brought as a class or representative action whether inside or outside of arbitration, or on behalf of any other person or persons.
18.3 Federal Arbitration Act. You and Oculus agree that these Terms affect interstate commerce and that the enforceability of Section 18 shall be governed by, construed, and enforced, both substantively and procedurally, by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”) to the maximum extent permitted by applicable law.
18.4 Confidentiality. The arbitrator, Oculus, and you shall maintain the confidentiality of any proceedings, including but not limited to, any and all information gathered, prepared, and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator shall have the authority to make appropriate rulings to safeguard that confidentiality, unless the law provides to the contrary.
18.5 Process. Our goal is to resolve claims fairly and quickly. Accordingly, for any Dispute that you have against Oculus, you agree to first contact Oculus and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to Oculus. The Notice to Oculus must be sent by certified mail addressed to: General Counsel, Oculus VR, LLC, 1601 Willow Road, Menlo Park, CA 94025. The Notice must (a) include your name, residence address, and the email address and/or mobile telephone number associated with your account; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. If you and Oculus cannot reach an agreement to resolve the claim within 30 days after such Notice is received, then either party may, as appropriate in accordance with this Section 18, commence an arbitration proceeding or file a claim in court. You and Oculus agree that any Dispute must be commenced or filed within one year after such claim arose; otherwise, the Dispute is permanently barred.
In the event that you and Oculus cannot resolve a Dispute and you do not pursue your claims through small claims court, you or Oculus shall promptly submit the Dispute to binding arbitration at the office of the American Arbitration Association (“AAA”). In the event AAA declines or is unable to administer the arbitration, you and Oculus agree to use an arbitration forum or arbitrator that you and Oculus mutually agree upon. If, after making a reasonable effort, you and Oculus are not able to agree upon an arbitration forum or arbitrator, AAA or a court having proper jurisdiction will appoint an arbitration forum or arbitrator. The arbitration will be conducted in accordance with the AAA Consumer Arbitration Rules (“AAA Rules”) then in effect. The AAA Rules and other information about AAA and arbitration are readily available at http://www.adr.org, by calling 1-800-778-7879, or by mail at 120 Broadway, Floor 21, New York, NY 10271. By entering into these Terms, you either (1) acknowledge that you have read and understand the AAA Rules or (2) waive reading the AAA Rules and waive any claim that the AAA Rules are unfair in any way. You and Oculus agree that these Terms govern the arbitration, and that the applicable AAA Rules shall be subject to changes in procedures that AAA may make from time to time.
As limited by the FAA, these Terms, and the applicable AAA Rules, the arbitrator will have the exclusive power and jurisdiction to make all procedural and substantive decisions concerning the Dispute; provided, however, that this power does not include: (i) the power to determine the question of arbitrability, which power you and Oculus agree shall be vested solely in a court of competent jurisdiction; or (ii) the power to conduct a class arbitration or a representative action, which is prohibited by these Terms (as stated above). The arbitrator may only conduct an individual arbitration, and may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding, or any proceeding on behalf of or involving more than one person or persons.
This dispute resolution provision in Section 18 shall survive termination of these Terms.
19.1 Oculus is based in the United States and our Services and Content are subject to U.S. law. We make no representations or warranties that the Services and Content are appropriate or available for use in other locations.
19.2 The laws of the State of California, excluding its conflicts of law rules, govern your access to and use of the Services and Content. Your access to and use of the Services and Content may also be subject to other local, state, national or international laws.
19.3 To the extent the provisions in Section 18 do not apply, you further agree that all disputes, causes of action, claims, or controversies arising under these Terms that cannot be settled through informal negotiation will be resolved exclusively in the United States District Court for the Northern District of California or a state court located in San Mateo County, and you agree to submit to the personal jurisdiction of such courts for the purposes of litigating all such claims.
Oculus reserves the right to change, suspend, remove, discontinue or disable access to the Services or Content or particular portions thereof, at any time and without notice. In no event will Oculus be liable for the removal of or disabling of access to any portion or feature of the Services or Content.
We reserve the right to terminate your right to access and use the Services or Content if you violate these Terms or any other terms or policies referenced herein, or if you otherwise create risk or possible legal exposure for us.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
You may not assign these Terms or any of the rights granted hereunder without the prior written consent of Oculus, and any attempted assignment without such consent shall be void. Subject to the foregoing restriction, these Terms will be fully binding upon, inure to the benefit of, and be enforceable by us and our respective successors and assigns.
Any failure by Oculus to insist upon or enforce performance by you of any of the provisions of these Terms or to exercise any rights or remedies under these Terms or otherwise by law will not be construed as a waiver or relinquishment of any right to assert or rely upon the provision, right or remedy in that or any other instance; rather, the provision, right or remedy will be and remain in full force and effect.
If you have any questions or concerns regarding these Terms or our Services, please contact us through the support portal at https://support.oculus.com.
Certain specific terms that apply only for German users are available at https://www.oculus.com/terms-applicable-to-germany/. Please review these terms carefully if you reside in Germany.