Legal Documents

This Content Refund Policy is available for purchases of content in the UK only, and for a limited time. For refund issues falling outside this policy, please contact Customer Support.

Oculus Content Refund Policy

You can cancel certain digital purchases you’ve made through Oculus for any reason if the request is made within fourteen days of the purchase date, and you have engaged with the content for less than two hours. Our policies surrounding these automatic returns are described more below.

Even if you don’t qualify for an automatic refund under this policy, you may be able to receive a refund by contacting Customer Support. For example, these rights to cancel are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.

This Content Refund Policy ("Policy") is only applicable to users in the United Kingdom, may be available for a limited time only, and can be closed at any time for any reason. Please check this page for updates on the status of the Policy. This Policy shall cover all eligible purchases made up to and through the last day of availability of this automated content refund. Purchases made after the end of the Policy period will not be eligible for consideration under this Policy.

What Kind of Content Is Eligible for Automated Refunds?

You may return apps, games, and experiences purchased through Oculus for any reason, so long as you submit your request within fourteen days of purchase and you have engaged with the content for no more than two hours. We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for this content, which is outlined further below, please contact Customer Support.

What Kind of Content Is Not Eligible for Automated Refunds?

We do not offer automated refunds on purchases:

• of movies, bundles, content purchased as part of a bundle, content purchased inside of apps (in-app purchases), or downloadable content (DLC)
• of content made outside of the Oculus platform. Where you have purchased items outside of the Oculus platform, additional third-party terms and conditions may apply. Please consult these policies for more information
• if the request to cancel is made more than fourteen days after the date of purchase
• if you have interacted with content for more than two hours
• of previously refunded content

What Happens When I Request a Refund?

When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.

How Long Do Refunds Take?

It typically takes us no more than five days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).

How Do I Request a Refund?

You may initiate an automated refund request through your Purchase History page. If you would like to request a refund on content that is not supported through this automated channel, please contact Customer Support.

Why Was My Refund Request Denied?

Our automated refund system will not grant refund requests if they fall within any of the exceptions set out above. Additionally, to qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, either manually or by logging out, before requesting a refund. We may also deny automated refund requests if we detect potential abuse of our systems, such as multiple attempts to return content over a period of time.

If you would like to return content that is not eligible for automated refunds, or if you feel that you are otherwise entitled to a refund, please contact us at Customer Support. Nothing in this Content Refund Policy shall affect your statutory rights.

More Information

For instructions on how to submit a refund request under this policy, please visit this page.