IMPORTANT SAFETY NOTICE: VOLUNTARY RECALL OF QUEST 2 REMOVABLE FOAM FACIAL INTERFACE

Oculus is conducting a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the US Consumer Product Safety Commission (CPSC). We are doing so in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.
The safety and comfort of every customer is our top priority. As part of this commitment, we are now offering a free silicone cover to Quest 2 headset and Quest 2 fit pack owners.
We thank you for being a customer, and we want you to know that we are more dedicated than ever to creating safe and unbelievable experiences for all.
To begin requesting a free silicone cover, click or tap "Go to My Devices" below. For additional questions, please refer to the FAQs here or contact us at Oculus Support .

Check to see if you're eligible to receive a Quest 2 silicone cover:

Note: Anyone who purchased a new Quest 2 headset or Quest 2 fit pack on or after 24/08/21 received a silicone cover in the box and is not eligible to receive an additional free Quest 2 silicone cover. Enter your serial number below to see if you are eligible.
STEP 1
SIGN IN WITH YOUR FACEBOOK OR OCULUS ID.
STEP 2
GO TO "MY DEVICES" AND REQUEST A QUEST 2 SILICONE COVER.
STEP 3
ENTER AND SUBMIT YOUR DELIVERY INFORMATION.
STEP 1
SIGN IN WITH YOUR FACEBOOK OR OCULUS ID.

STEP 2
GO TO "MY DEVICES" AND REQUEST A QUEST 2 SILICONE COVER.

STEP 3
ENTER AND SUBMIT YOUR DELIVERY INFORMATION.
For Oculus for Business customers: To request silicone covers, please open a support ticket or log in to your Device Manager to submit a ticket and our premium support team will be able to help with your request.

FREQUENTLY ASKED QUESTIONS


What is happening?
We are participating in a voluntary recall of the Oculus Quest 2 removable foam facial interface in coordination with the US Consumer Product Safety Commission (CPSC). For context: As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We've been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators.
The safety and comfort of every customer is our top priority. As part of this commitment, we are now offering a free silicone cover to Quest 2 headset and Quest 2 fit pack owners globally.

Is my Quest 2 part of the recall?
Oculus has issued a voluntary recall of the Quest 2 removable foam facial interface in cooperation with the US Consumer Product Safety Commission. We are now offering a free silicone cover to all Quest 2 headset, Quest 2 facial interface accessory and Quest 2 fit pack owners.
We are doing so in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.

Where can I learn more about the Quest 2 silicone cover?
Refer to the Quest 2 silicone cover website for more product information as well as how to request one. We will be dispatching them globally in all countries where we officially sell Quest 2 (see supported countries).

How much does the Quest 2 silicone cover cost?
The Quest 2 silicone cover is free for Quest 2 users.

Do I need to stop using my Quest 2?
If you experience any skin irritation or reaction, you should immediately stop using the removable foam facial interface and contact Facebook to receive a free silicone cover.

Am I eligible to receive a free Quest 2 silicone cover?
All Quest 2 or Quest 2 fit pack owners who bought a new headset prior to 24/08/21 are eligible to receive a free Quest 2 silicone cover. Anyone who purchased a new Quest 2 or Quest 2 fit pack on or after 24/08/21 received a silicone cover in the box and is not eligible to receive an additional free Quest 2 silicone cover.

I am an enterprise customer managing a high volume of Quest 2 devices. What are my recall options?
If you are an Oculus for Business customer, please work with your Oculus for Business admin to contact Enterprise Support for assistance.
For more specific information regarding this recall programme, please visit our Oculus Support Centre.